Returns

RETURNS

 

Please note you are able to return your order for store credit based on the following criteria. Please read the following prior to returning your item(s). (For all returns email returns@shopsugardrip.com)

 

  • We offer credit on all returns. Once we have received and inspected your return, a credit note will be emailed to you. Store credits do not expire and can be used on any available item on the website.

 

  • The cost of returning your order to Sugar Drip is at the customer’s expense. We strongly recommend shipping your return back with tracking. Sugar Drip is not responsible for any returns which are lost in the post or do not arrive.

 

  • If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we receive your return.

 

  • Items must be returned within 30 of receipt by the customer (including products with suspected manufacturing faults).

 

  • Items must be returned in their original clean condition with tags and must be unworn, unwashed and without perfume residue.

 

  • We do not accept returns on bodysuits, accessories or sale items.

 

  • We reserve the right to reject any items not returned in their original state, or returned after the above specified number of days following receipt. Please take extra care when trying on garments as to not leave perfume or deodorant residue. Items with visible signs of wear will be sent back to the customer.

 

  • It is the customer's responsibility to immediately notify Sugar Drip if they have received an item with any signs of wear. If we receive a return with signs of wear and have not been previously notified, we cannot be held accountable.

 

  • Please allow 10 business days for your return to be processed once it has been received by Sugar Drip.

 

  • We do not offer exchanges. If you require an alternate size, please return your item for a store credit and use this to purchase your desired size.

 

  • Refunds are sent on a case by case basis mainly for company error or manufacturing error.